No Return, No Refund Policy

Pebble Beach Concours d'Elegance (PBCdE) offers no refunds or returns for any of its items, including all event tickets, Classic Car Forum registrations, and merchandise. All purchases, whether of a physical good or otherwise, are non-refundable. All sales are final.


Defective / Damaged Merchandise:

Replacements will be offered if there are defects to merchandise; no refunds will be permitted. Return postage for the defective/damaged merchandise will be credited back to the purchaser’s credit card.
Returns must be requested within thirty (30) days of the date of sale. We will replace, at our sole discretion, only if merchandise is deemed defective at the discretion of PBCdE. Please call the office at (831) 622-1700 or email store@pebblebeachconcours.net for further clarification if needed.

Lost / Stolen Tickets:

PBCdE will not be held responsible for lost, stolen, forgotten or damaged tickets. We do not issue replacement tickets or Forum registrations, or provide refunds for lost or stolen tickets. All sales are final.

Medical Emergencies:

Ticket(s) and Forum registrations are nonrefundable.

VIP tickets (Club d'Elegance, Venue, Patrons Patio and Chairman's Hospitality) and Forum registrations are only transferable to a new ticket owner for the same event, if the Concours office is informed of the new owner prior to the day of the event. 

Ticket Upgrades:

Should you select to upgrade your ticket(s), you will need to contact the Concours office first at (831) 622-1700 or email store@pebblebeachconcours.net. If the upgrade is approved, the customer must purchase the higher priced ticket(s) first and then the Concours office will provide a refund in the amount of the original purchase minus a 4% transaction fee. An example of an upgrade would be General Admission to Club d’ Elegance or greater.

 

If you have any questions regarding this policy or your purchase, contact us.